Every item is handmade to order, which is an integral part of our business. On average, our production window is 8 days. We ship on a first-come, first-served basis. At this time, Yam is not taking rush requests. If your order is time-sensitive, please see our stockists or purchase a Yam gift card.

Some packages marked as delivered may arrive up to a week later (it's frustrating for us too!). If you have not received your package one week after the delivered date, please reach us at hello@yamnyc.com. Please note – Yam is not responsible for packages delivered to an incorrect shipping address. Please ensure you have entered the correct shipping address during checkout!

Once a package reaches the mail carrier, it may take an extra 1-2 days for the package to be scanned into the system. Unfortunately, this is out of our control. If your package has not moved after two days, please reach out to us at hello@yamnyc.com ,we can help you file a claim.

Yes! If you do not see your shipping location during checkout, please reach out to hello@yamnyc.com and we will gladly add your location to the shop. Please note that all customers are responsible for all customs fees.

Yes, we accept returns shipped within 10 days after the marked delivery date. We accept returns for exchanges or store credit. If you would like to process a return, please fill out our Return Form. PLEASE SECURELY PACK YOUR ITEM(S) BEFORE SHIPPING. Yam is not responsible for any loss or damages during transit. Customers are responsible for all return shipping charges.

For all jewelry repairs, please fill out our Repair Form. All repair fees are waived within 30 days of purchase. After 30 days, repair fees will vary depending on the level of damage. Repair time takes approximately 1-2 weeks. PLEASE SECURELY PACK YOUR ITEM(S) BEFORE SHIPPING. Yam is not responsible for any loss or damages during transit. Customers are responsible for all return shipping charges.

All packages are shipped USPS and UPS.

We are big advocates for jewelry care! Jewelry should be maintained like any other item in your wardrobe. 1. Do not wear jewelry in water for extended periods of time 2. Do not polish gold plated items 3. Store jewelry in a cloth bag or jewelry box • For all our jewelry care tips, see our "Jewelry Care" highlight on instagram

Tarnish is a natural process that occurs on most metals. To remove the patina, simply wipe down with a polishing cloth. Our #1 recommendation for tarnish removal is the Sunshine Polishing cloth. For more info, visit our "Jewelry Care" highlight on instagram

Yam offers styles both in gold plated and gold filled. Both gold filled and gold plated jewelry involve the process of bonding a layer of gold over a base metal. Gold plated items will eventually discolor over time. To extend the life of gold plating, avoid wearing jewelry in water and wipe off with a cotton cloth after each use. Gold filled items have a thicker layer of gold and will not change in color.

Yes! Most styles can be converted to a clip on, including hoop earrings. Please email hello@yamnyc.com for more information.

Yes! We are happy to make adjustments. Please reach out to hello@yamnyc.com.

We welcome alterations of existing Yam designs for weddings & special occasions. These are the modifications we provide: -Precious metals -Special metal plating -Pearl elements -Sizes/lengths Tell us your ideas and email them to hello@yamnyc.com for a price quote! At this time, we are not accepting commissions for engagement rings.

At this time, we do not accept jewelry commissions.

Yes! We offer a special selection for wedding party gifts. Please email us at info@yamnyc.com to see our current selection.