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  • When will my order ship?
    Every item is handmade to order. It's an intergral part of our business.On average, our production window is 8 days. We ship on a first come, first serve basis. At this time, Yam is not taking rush requests. If your order is time sensitive, please see our stockists or purchase a Yam gift card.
  • My package is marked as delivered but I have not received it
    Some packages marked as delivered may arrive up to a week later (it's frustrating for us too!). If you have not received your package week week after the delivered date, please reach us at Please note –Yam is not responsible for packages delivered to incorrect shipping address. Please ensure you have the entered the correct shipping address during checkout!
  • I checked my tracking info and my package has not moved
    Once a package reaches the mail carrier, it may take an extra 1-2 days for the package to be scanned into the system. Unfortunately, this is out of our control. If your package has not moved after two days, please reach out to us at ,we can help you file a claim.
  • Do you ship internationally?
    Yes! If you do not see your shipping location during checkout, please reach out to and we will gladly add your location to the shop. Please note that all customers are responsible for all customs fees.
  • Do you accept returns?
    Yes, we accept returns shipped within 10 days after the marked delivery date. We accept returns for exchanges or store credit. If you would like to process a return, please fill our a Return Form. PLEASE SECURELY PACK YOUR ITEM(S) BEFORE SHIPPING. Yam is not responsible for any loss or damages during transit. Customers are responsible for all return shipping charges
  • I need a jewelry repair
    For all jewelry repairs, please fill out our Repair Form. All repairs fees are waived within 30 days of purchase. After 30 days, repair fees will vary depending on the level of damage. Repair time takes approximately 1-2 weeks. PLEASE SECURELY PACK YOUR ITEM(S) BEFORE SHIPPING. Yam is not responsible for any loss or damages during transit. Customers are responsible for all return shipping charges
  • Do you ship packages with all mail carriers?
    All packages are shipped USPS and UPS.
  • How do I care for my jewelry?
    We are big advocates for jewelry care! Jewelry should be maintained like any other item in your wardrobe. 1. Do not wear jewelry in water for extended periods of time 2. Do not polish gold plated items 3. Store jewelry in a cloth bag or jewelry box • For all our jewelry care tips, see our "Jewelry Care" highlight on instagram
  • How do I remove tarnish?
    Tarnish is a natural process that occurs on most metals. To remove the patina, simply wipe down with a polishing cloth. Our #1 recommendation for tarnish removal is the Sunshine Polishing cloth. For more info, visit our "Jewelry Care" highlight on instagram
  • What is the difference between gold filled & gold plated?
    Yam offers styles both in gold plated and gold filled. Both gold filled and gold plated jewelry involve the process of bonding a layer of gold over a base metal. Gold plated items will eventually discolor over time. To extend the life of gold plating, avoid wearing jewelry in water and wipe off with a cotton cloth after each use. Gold filled items have a thicker layer of gold and will not change in color.
  • Can I convert an earring to a clip on?
    Yes! Most styles can be converted to a clip on, including hoop earrings. Please email for more information.
  • Can I adjust the length of a necklace or bracelet?
    Yes! We are happy to make adjustments. Please reach out to
  • I want to purchase a piece for my wedding day. Can I get a custom design?
    We welcome alterations of existing Yam designs for weddings & special occasions. These are the modifications we provide: -Precious metals -Special metal plating -Pearl elements -Sizes/lengths Tell us your ideas and email them to for a price quote! At this time, we are not accepting commissions for engagement rings.
  • I want to commission a piece from Yam
    At this time, we do not accept jewelry commissions.
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